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Our Policies

TERMS

To arrange a consultation call us on 0033-686567031 to discuss in confidence your initial requirements when we will advise you on what your options are in your particular case. We will then arrange for someone to contact you at a time convenient for you.

IMPORTANT NOTES. YOU ARE ADVISED TO READ THESE NOTES AS THEY WILL FORM PART OF YOUR AGREEMENT.

Initial Consultations will be arranged at consulting rooms at Hospitals or Clinics in France or Belgium. Any surgery to be undertaken is entirely at the discretion of the Surgeons Doctors or practitioners at those Hospitals or Clinics, whose decision for suitability for any surgery is final. Any costs incurred by the client prior to, and following the intended surgery are the client’s responsibility. Every effort is taken to ensure that you are suitable for surgery prior to your initial Medical consultation. It is the responsibility of the client to ensure that all facts which may be relevant are disclosed in advance, including any previous surgery or medical conditions.

Laser Clinics (France) Ltd and/or associated Companies (Herein after referred to as “The Company”) act as Coordinators between you (the Client/Patient) and the Hospitals, Clinics, surgeons, doctors, other practitioners, hoteliers, transportation providers and providers of other related services which may from time to time be used by “The Company" to provide a complete packaged service on behalf of you the "the Client/Patient. All Bookings for Surgery are made by Laser Clinics (France) Ltd (and/or associated Companies) with various Hospitals, Surgeries, Clinics and other medical practitioners throughout France and Belgium, on “the client/patients” behalf.

You are obligated in the first instance to liaise with your appointed coordinator at Laser Clinics (France) Ltd (and/or associated Companies) only, and not the Hospital or Surgeon with whom your surgery may be booked. Your Coordinator is your initial point of contact at all times and will offer help and advice specific to you personally, to ensure that all elements of your booking are arranged and delivered in accordance with your requirements in a timely manner.

In the event of any Medical or surgical problems or concerns following surgery you should seek medical advice at the earliest opportunity by contacting the Surgeon and/or Hospital where the procedure took place. Furthermore, you are advised to e-mail or write to the Surgeon or Hospital where the surgery or procedure took place, with a copy to "Laser Clinics (France) Ltd" so that the details can be logged and recorded for future reference. This procedure is for your own protection and we strongly advice compliance to avoid any complications or disputes.

Immediately following surgery each "Client/Patient" will be given written instructions by the Doctor, Surgeon or Hospital how to make contact with them should the need arise. Our Practitioners and Hospitals endeavour to exercise due diligence to minimise risks where possible, however all surgery carries an element of risk.

Disclaimer

Laser Clinics (France) Ltd and/or associated Companies will in no circumstances whatsoever be deemed to be liable or held responsible for any Medical/surgical problems or related complications which may occur during, or following any Surgery, medical procedure or treatment undertaken. Any claims of a surgical/medical nature must be referred to the appropriate Surgeon, Practitioner or Hospital.

Cancellations by Clients

  1. TWO WEEKS PRIOR TO OPERATION IF NO CONSULTATIONS HAVE TAKEN PLACE WE WILL REFUND ANY MONIES PAID IN ADVANCE, LESS £300 FOR ADMIN COSTS AND CONSULTANTS CANCELATION CHARGES.
  2. TWO WEEKS PRIOR TO OPERATION IF CONSULTATIONS HAVE TAKEN PLACE WE WILL REFUND ANY MONIES PAID IN ADVANCE, LESS £300 FOR ADMIN COSTS AND CONSULTANTS FEES.
  3. FIVE DAYS PRIOR TO OPERATION NO REFUND Any cancellations made by clients within 5 days of any pre booked or scheduled consultations and surgeries will forfeit any monies or fees of any kind paid in advance..
  4. DEPOSITS paid by "clients" for "Special Offer Promotional Rates and Contracts" will be held by "The Company" paid by "clients" for "Special Offer Promotional Rates and Contracts" will be held by "The Company". All Booking must be "Taken Up" within 12 Months of the Original Booking. If for any reason beyond the control of the "The Company" the Consultations or Procedures are not completed prior to this 12 Months Period, These Deposits are deemed NON REFUNDABLE.
  5. CANCELLATIONS BY CLIENTS WHERE DEPOSITS HAVE BEEN MADE and paid by "clients" for "Special Offer Promotional Rates and Contracts" will be held by "The Company" UNTIL AT LEAST 30 DAYS following the date of any pre-Booked Consultations or procedures" when such appointments have been cancelled by the client for whatever reason. Any such refunds will be made LESS an Administrative charge of £ 300.00 Sterling.
  6. PAYMENTS MADE IN FULL and paid by "clients" for "Special Offer Promotional Rates and Contracts" will be held by "The Company" paid by "clients" for "Special Offer Promotional Rates and Contracts" will be held by "The Company". All Booking must be "Taken Up" within 12 Months of the Original Booking. If for any reason beyond the control of the "The Company" the Consultations or Procedures are not completed prior to this 12 Months Period, These PAYMENTS are deemed NON REFUNDABLE
  7. CANCELLATIONS BY CLIENTS WHERE PAYMENTS HAVE BEEN MADE IN FULL and paid by "clients" for "Special Offer Promotional Rates and Contracts" will be held by "The Company" UNTIL AT LEAST 30 DAYS following the date of any pre-Booked Consultations or procedures" when such appointments have been cancelled by the client for whatever reason. Any such refunds will be made LESS an Administrative charge of £ 300.00 Sterling.


    POSTPONEMENTS
  1. Due to the nature of Surgical Procedures, surgeons or anesthetist commitments, and other unforeseen medical requirements it is inevitable that there may be times when for circumstances beyond the control of French Cosmetic Surgery Ltd that pre booked Operations have to be re-scheduled. At such times Cosmetic Surgery France Ltd reserve the right to offer alternative dates for Consultations and surgical procedures
  2. On such occasions French Cosmetic Surgery Ltd will liaise with the Clinics concerned to re-schedule at times that are acceptable to both the clinics and the client. Further to this, Cosmetic Surgery France Ltd will undertake to offer 2 alternative dates wherever possible.
  3. If such re-scheduled dates are not accepted by the client for whatever reason, then French Cosmetic Surgery Ltd reserve the rights to refund up to 50% only of any funds previously paid in advance to French Cosmetic Surgery Ltd.
  4. Any cancellations made by clients within 5 days of any pre booked or scheduled consultations and surgeries will forfeit any monies or fees of any kind paid in advance..
  5. Under no circumstances whatsoever will the clients enter into any discussions or negotiations with the Clinics or Surgeons directly. Any such attempts will be deemed to be in breach of contract and all funds will be forfeited. All transaction and agreements are exclusively made between you, the client, and French Cosmetic Surgery Ltd

At the consultation, if you request additional surgery, and the surgeon agrees, you will be required to pay the additional charges prior to your operation. You will then need to make arrangements at a Local Bank for this cash to to be made available prior to the operation taking place. At most banks in France you can draw cash from either your credit cards or debit cards to obtain the extra payment that is required. The Clinics do not accept payment by credit-cards.

This individual pricing is required due to the fact that each patients needs vary according to the requirements of any surgical procedures and aftercare which will be required to complete the surgery

All procedures and operations are conducted in our Private, Registered Clinics and Surgeries in France which are regulated by French and other EEC Medical Authorities.

For further enquiries, send us an e-mail:


Patient Responsibility  

It is the responsibility of Patients to attend our Clinics for Consultations and Medical Procedures at the appointed times.

It is the responsibility of the Patient to attend the clinics at the pre arranged times. We will advise you on the most appropriate and cost effective travel arrangements, with which Ferry operators, or Channel Tunnel etc

In cases where overnight stays are required the night before, or for accompanying relatives or friends, we can arrange for accommodation in local Hotels and B & B establishments at special rates.

Arrangements can be made to meet all Patients at the appropriate ferry terminal or station for onward transportation to the Clinics, or to your overnight accommodation...


After Care  

It most cases follow up and aftercare can be conducted by your own GP or Optician in the UK. In cases where follow up visits and after care are required in Calais you will be advised when and where to attend.

We aim for complete customer satisfaction and all procedures are regularly monitered to ensure complete satisfaction.

Payments by cash in advance or certified Bank Checks subject to clearance by the clearing banks and cleared funds deposited to Medicare Services Bank Account

 

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